Refund Policy

1. Refund Eligibility

Refunds are considered on a case-by-case basis and are typically available within 14 days of service initiation, provided no substantial work has been completed.

2. Refund Process

To request a refund, contact our support team at support@lucenova.io. Include your project details and reason for the refund request. We aim to process all refund requests within 5 business days.

3. Non-Refundable Items

• Custom development work already completed
• Third-party services or licenses purchased
• Consultation sessions already conducted